The Coach Crew understands that our online order process isn’t perfect. Mistakes sometimes happen and we promise to do our best to fix any situation within reason. We do ask that if you are uncertain about purchasing online, please e-mail us at info@thecoachcrew.com and we would be happy to answer any questions you may have as well as provide you with pre-sales technical support or evaluation licenses, as appropriate. However, for those few times when mistakes do happen, we must have a written copy of our refund policy. Here it is:

Unfortunately, we do not provide refunds. We do provide virtual/in-store credit in some extreme situations, the following are NOT those circumstances:

The customer mistakenly placed the order.
The user is not satisfied with the Coach after paying online for his services that may or may not have been described in our marketing material or technical documentation.
After purchase, the coach/sport is deemed too “difficult” to attend to/play.

If a defect is found and our technical support staff cannot provide a fix or work-around within 14 business days, in order for a virtual/in-store credit to be considered we will then ask you to e-mail in .pdf or fax us a signed declaration with:

A copy of your invoice – sent to you by e-mail when you purchased.
A complete description of the problem you are facing.

If this information is not made available to us, a ‘store credit’ is not possible.

We DO NOT ISSUE REFUNDS and any credits or corrective activity are issued at our sole discretion.